Policy, Grievance Procedure, File Maintenance and Posting

Communication Assistance:

It is the policy of the Highlands County Property Appraiser’s Office (HCPAO) to provide access to its programs and services for persons with disabilities in accordance with Title II of the Americans with Disabilities Act (ADA) of 1990 and Rehabilitation Act of 1973 (Section 504). Oversight of compliance activities for HCPAO is the responsibility of the ADA Coordinator. The ADA Coordinator handles all inquiries concerning HCPAO’s efforts to make its programs and services accessible to persons with disabilities and complaints/grievances alleging discrimination on the basis of disability.

HCPAO has established the following grievance procedure to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by HCPAO. HCPAO Personnel Policy governs employment-related complaints of disability discrimination.

A complaint should be submitted in writing by the grievant to the ADA Coordinator as soon as possible but no later than sixty (60) calendar days after the alleged violation.

Complaints should be submitted by: